Best Practices: Committed to Excellence in Healthcare

At Community Healthcare Network-Ng (CHCN-NG), we adhere to the highest standards of healthcare delivery, ensuring every patient receives exceptional care through proven best practices. Our commitment to excellence drives us to continually improve our practices, ensuring safety, quality, and patient satisfaction. Here's how we maintain these high standards:

Patient Safety First

  • Comprehensive Risk Management: Our risk management systems are designed to identify, assess, and mitigate any potential risks to patient safety. This includes rigorous protocols for infection control, medication safety, and patient monitoring.
  • Advanced Technology: We utilize state-of-the-art medical equipment and electronic health records (EHR) systems to ensure accuracy in diagnosis and treatment, minimizing human error and ensuring timely and safe interventions.
  • Continuous Staff Training: Our healthcare professionals are continuously trained on the latest safety protocols, clinical best practices, and emerging medical technologies to ensure they provide the highest level of care to every patient.
  • Patient-Centered Care: Every decision, from treatment plans to discharge instructions, is made with the patient’s well-being in mind. We ensure that patients and their families are well-informed and involved in the care process.

Value for Life

  • Holistic Approach: We believe that healthcare goes beyond treating symptoms—it involves addressing the whole person. Our services focus on physical, emotional, and mental health, with specialized programs that cater to diverse patient needs, including mental health support and rehabilitation.
  • Value-Based Care: We prioritize value-based care, which focuses on the quality of outcomes rather than the volume of services provided. This ensures that patients receive the most effective treatments and preventive care while minimizing unnecessary procedures.
  • Personalized Care Plans: Our doctors and medical staff collaborate with patients to develop tailored care plans, ensuring that each individual receives the treatment that best suits their health needs and personal goals.

Adherence to the Highest Standards

  • Regulatory Compliance: We strictly adhere to all national and international healthcare regulations, including the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards and the World Health Organization (WHO) guidelines. This ensures that our practices align with global healthcare standards, offering the best possible care.
  • Ethical Standards: Our hospital operates with integrity, upholding the highest ethical standards in all aspects of care. We maintain transparency with patients regarding their treatment options and always obtain informed consent.
  • Environmental Responsibility: We are committed to sustainability and environmental stewardship. Our facilities are equipped with energy-efficient technologies, and we utilize green practices, such as waste reduction and recycling, to minimize our environmental impact.

Patient Engagement & Support

  • 24/7 Support: We offer around-the-clock support to all our patients, ensuring that care doesn’t stop after hours. Our dedicated team is always available to answer questions and provide guidance throughout the treatment process.
  • Feedback Systems: Patient feedback is a cornerstone of our continuous improvement. We regularly solicit feedback through surveys, patient forums, and online reviews to understand where we can enhance our services and ensure that each patient feels heard and valued.
  • Cultural Sensitivity: We embrace diversity and make it a priority to provide culturally competent care. Our staff is trained to understand the cultural backgrounds of our patients, ensuring respectful and personalized care.

Commitment to Quality Improvement

  • Evidence-Based Practices: We base our care delivery on the latest research and clinical guidelines. This evidence-based approach ensures that every treatment and procedure we provide is proven to be effective, safe, and in the best interest of the patient.
  • Continuous Improvement Programs: Our hospital implements a continuous quality improvement (CQI) program to regularly assess and enhance all aspects of patient care, from clinical outcomes to patient satisfaction.
  • Accreditation and Recognition: We are continually striving for accreditation from leading healthcare bodies, ensuring that we meet and exceed national and international standards. Our goal is not only to provide excellent healthcare but to be recognized as a leader in the field.